Dubai Customs competitiveness review

Assessed twenty-one benchmark reports and fifty-five indicators, validated their methodological fitness, and issued enhancement actions on cybersecurity, stakeholder engagement, sustainability and the governance of metrics..

Assessed the Federal Customs and Port Security entity against the programme’s excellence criteria of capabilities, services, processes, enablers, innovation and finance, and produced actionable recommendations for performance improvement..

One-to-one dialogue with the Director General of Dubai Customs to map medium and long-term priorities, leadership strengths and focus areas aligned to Dubai’s strategic vision..

Assessed Dubai Customs against the Government Elite Model, validating achievements, evidence and indicators, and presented findings and improvement recommendations to the technical jury..

Assessed the Federal Customs Authority against the programme’s excellence criteria, validated evidence and indicators, and issued prioritised improvement actions tied to the federal strategic customs plan..

Assessed the Abu Dhabi Customs Department against the award criteria, benchmarked it against regional peers, and delivered a gap analysis and recommendations linked to its strategic plan..

Assessed the Department of Customs Affairs and the Department of Marine Affairs, benchmarking strategy, services, processes and enablers and delivering prioritised actions to raise performance and stakeholder outcomes..