Background
We recognize that our clients sometimes
need an answer yesterday! We offer a customs
hotline service for this eventuality.
How can we help?
The arrangements fall into two types:
Open
Retainer - Under this arrangement, the client can raise customs queries
as
necessary. Time is charged on a monthly
basis based upon time spent, at agreed rates per grade.
Queries are usually raised by telephone
or e-mail. An estimate of time required
is given, with a cap set on the amount of time (by cost)
that can be spent on any single piece of
work. There are normally no restrictions
on the nature of queries, and issues will be raised
with overseas associates if required at
an agreed additional cost.
Fixed Hours Retainer - This type of arrangement
is very similar to above, but agreement is reached to set-aside an
agreed number of hours of consultancy each month at an overall agreed
rate per hour, regardless of the seniority of the consultant completing
the work. Any hours not used are carried forward. If the number of
hours is set too high or low, this is adjusted by agreement.
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